Privacy Policy & Terms and Conditions
Last Updated: August 12, 2025
B&R Faithful Rescue (“B&R Faithful Rescue,” “we,” “our,” or “us”) values your trust. This Privacy Policy and Terms & Conditions explain how we collect, use, and protect your personal information, as well as the terms for using our website, services, and SMS communications.
1. Information We Collect
We may collect the following information when you use our website, request roadside assistance, or interact with us via phone, email, or SMS:
- Contact Information: Name, phone number, email address, and physical address.
- Service Information: Details about your roadside assistance request (e.g., vehicle type, location, nature of issue).
- Payment Information: Credit/debit card details when processing payments.
- SMS Consent Records: Date/time, method, and content of SMS opt-ins and opt-outs (per carrier and CTIA guidelines).
- Technical Data: IP address, browser type, operating system, and website usage data.
2. How We Use Your Information
We use your information to:
- Provide roadside assistance and related services.
- Respond to inquiries and customer service requests.
- Send service updates, promotions, or alerts (only if you opt in to SMS or email communications).
- Process payments and prevent fraudulent transactions.
- Maintain records for legal and compliance purposes.
3. SMS/Text Messaging Compliance
By providing your phone number and opting in, you agree to receive SMS messages from B&R Faithful Rescue for service updates, appointment reminders, and promotional offers.
- Opt-In: You must consent to receive messages by texting a keyword (e.g., JOIN) to our toll-free number, signing a consent form, or completing an online form that clearly states you agree to receive messages.
- Opt-Out: You may reply STOP to unsubscribe at any time. You will receive one final confirmation message stating you will no longer receive messages.
- Help: Reply HELP for assistance. We will respond with our brand name and contact information.
- Message Frequency: Varies based on your interaction with us.
- Rates: Message and data rates may apply from your carrier.
- Recordkeeping: We maintain proof of opt-ins and opt-outs to remain compliant with carrier and CTIA guidelines.
4. Sharing Your Information
We do not sell or rent your personal information. We may share information only:
- With trusted third-party service providers who help us deliver services.
- To comply with legal requirements or respond to lawful requests.
- To protect the safety, rights, or property of our customers, the public, or B&R Faithful Rescue.
5. Data Security
We use industry-standard security measures to protect your personal data. While we take steps to secure your information, no method of transmission or storage is 100% secure.
6. Your Rights
You may request to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing communications at any time.
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve site functionality and analyze usage. You can adjust your browser settings to refuse cookies, but this may affect site performance.
8. Terms & Conditions of Use
By using bnrroad.com or our services, you agree to:
- Use our services only for lawful purposes.
- Provide accurate and truthful information when requesting assistance.
- Not misuse our site or services (including fraudulent requests).
- Understand that service availability may depend on location, traffic, weather, and other conditions beyond our control.
- Accept that we are not responsible for indirect, incidental, or consequential damages arising from use of our services.
9. Payment & Refund Policy
- Payment is due at the time of service unless otherwise agreed in writing.
- Refunds are provided only if service cannot be rendered due to circumstances under our control.
10. Changes to This Policy
We may update this Privacy Policy & Terms from time to time. Any changes will be posted on this page with the updated date.
11. Contact Us
B&R Faithful Rescue
Phone: 866-BNR-ROAD (866-267-7623)
Email: brfaithfulrescue@gmail.com
Website: www.bnrroad.com